KOLIBREE WARRANTY & RETURN POLICY

DURATION OF WARRANTY

For its products, KOLIBREE grants a 12 months warranty period included in its product prices. During the warranty period, KOLIBREE (KOLIBREE), will repair or replace defective products returned to KOLIBREE’s warranty repair facility.

WARRANTY PROVIDES FOR PRODUCT REPAIR AND IS LIMITED TO:

IF A PRODUCT IS REPLACED UNDER WARRANTY, KOLIBREE WILL:

Customer accepts full responsibility for its software and data, including the appropriate backup thereof. KOLIBREE may use new or refurbished parts at its discretion and will own all parts removed from repaired products. Repair or replacement of a product during the warranty period will not extend the original warranty term. KOLIBREE offers service and support programs that can be implemented to meet additional customers’ business requirements, available at a discount during the 2 months following the purchase of the products.

WARRANTY DOES NOT INCLUDE, AMONG OTHER THINGS:

This Limited Warranty does not cover the cost of returning the Product to KOLIBREE; this is customers responsibility. No KOLIBREE reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Implied Warranties. Except to the extent prohibited by applicable law, all implied warranties ( including warranties of merchantability and so on for a particular purpose) shall be limited in duration to the duration of this limited warranty.

LIMITATION OF DAMAGES

Except to the extent prohibited by applicable law, Kolibree shall not be liable for any incidental, indirect, special, or consequential damages resulting from any breach of express or implied warranty or condition, or under any other legal theory.

REPAIR SERVICES WARRANTY

The repair services provided are warranted against defects in workmanship and materials on the repaired component of the product for a period of 30 days from the shipment date of the repaired product, or until the end of the original warranty period, whichever is longer.

WARRANTY REQUEST OVERVIEW

For warranty service in the U.S. and EMEA, a Return Material Authorization (RMA) number is required to initiate warranty repair.

To enter an RMA (repair request) through KOLIBREE’s Repair Center, please contact KOLIBREE’s customer support service ( Support ).

If warranty service is required, KOLIBREE customer support will issue a Return Material Authorization number. Products must be shipped in the original or comparable packaging, shipping and insurance charges prepaid. KOLIBREE will ship the repaired or replacement product freight and insurance prepaid.

Please check carefully each product shipped back under RMA process, as an invoice will be issued for each No Default Found to cover workmanship and labour time spent to identify the faulty component.

WARRANTY EXTENSION:

KOLIBREE proposes additional warranty extensions that come on top of the product price. These extensions have to be ordered at the same time the product is purchased.

Please refer to KOLIBREE price list for warranty extension costs.

REFUNDING CONDITIONS:

If you are unsatisfied with your purchase from KOLIBREE for any reason, you have 31 days from the date of purchase to request a full refund and you may return any product purchased on www.kolibree.com (“Product”).

To qualify for a refund, all the following conditions must be met:

ADDITIONAL TERMS AND CONDITIONS:

APPENDIX RMA CONTACT

Please send your products to the following RMA center according to your region. Make sure you have been given an RMA number prior to sending your products, either by support or via our web site. Please enclose the validated RMA form and mark the given RMA nbr on the box. Products without an RMA number will be sent back to sender.

Contact:

Support